RETURNS & EXCHANGES

Manjerica will accept returns for handbag orders for refund in their original condition within 14 days of receipt of your order. Returned handbags must also include the original box, dust bags with original tags attached. Handbags with any sign of wear will not be accepted for a return.

Manjerica reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

Original shipping costs are non–refundable.

For Portugal and Spain we offer free easy Returns and Exchanges. Please email us at customer.service@manjerica.com requesting the return or exchange.

For international returns and exchanges, please note that we are unable to provide shipping labels or reimbursement for international returns, and any duties or taxes collected upon delivery will be non refundable.

Please note that it is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages with a tracking number.

If you would like to request an international return or exchange, please email us to customer.service@manjerica.com with the order number and the item you wish to return. We will get back to you with the instructions for the return’s proceedings.

Please do not ship your return back without our authorization, as it will not be processed.

 

REFUND

Refunds will be credited to the original purchaser's method of payment.

On receipt of a return, we will process the refund as soon as possible. We estimate that refunds will be made by the provider of your payment method within 7-10 working days. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.

Please keep your shipping note until you have received your refund.

If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.

 

ORDER CANCELLATION

If you would like to cancel or change the order, please contact us immediately by email to customer.service@manjerica.com. Then, the payment will be refunded to your account which may take up to 10 business days. Please note, we are unable to combine orders, change the size, edit your billing/shipping details or add pieces to an existing order once it has been placed. Also, we may not change the order once the product has already been shipped.

Contact Us

For inquiries regarding your order or product information, please contact customer.service@manjerica.com

For general inquiries, please contact info@manjerica.com

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